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Andgo for Manufacturers

Intelligent Workforce Management

Andgo understands and accommodates manufacturing's ecosystem; high-level usage patterns, legacy IT integration needs and the need for configurable workflows to meet complex requirements.

Intelligent Automation Improves Workforce Flexibility

Automatically receive, route & prioritize urgent employee phone requests such as sick calls & other absences.

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manufacturing warehouse employees
beverage icon grey
U.S. Customer, Beverage Manufacturing

Case Study: Manufacturing Success Story

Andgo provided the customer with a holistic, real-time view of everything that is happening with workforce movement across the organization, plant by plant - providing targeted insights about absences and automatically triggering action; open shifts are automatically sent to eligible team members via text/email/phone call per preferences.

The customer had the following requirements:

rules and compliance

Union Rules

Complex union / CBA requirements beyond just “first come, first serve”, i.e. seniority, shift distribution, IVR etc.

automation

Automated Shift Bidding/Filling

Shift bidding & shift fill automation to drive efficiency & reduce manual effort for supervisors.

calling in sick

Employee Ability to Call In Sick (via Telephone)

Telephony (IVR) capabilities to enable employees to call off sick.

scheduling ahead of time

Ability to Schedule and Plan Ahead of Time

Flexibility to schedule open shift notifications to be sent at a later time.

Impactful Outcomes

Employees don't even need to log in to Andgo to bid on shifts or call off sick; they can simply set their preferred communication method (email, text, IVR) and engage accordingly. Andgo is a natural enhancement and extension of the customer's scheduling environment presented via the Google Cloud Platform- not "another tool".

andgo illustration of smart call module feature

Andgo's Manufacturing Absence Workflow At-a-Glance

4 Steps
3.5 Minutes or Less
Manual Tasks Eliminated!
andgo employee viewing mobile notifications graphic on grey background

Report Absence

Employees call a toll-free number to self-select the category/reason for their call

andgo shift call out graphic on grey background

Auto Update

The schedule is updated in real-time, reflecting the absence and the appropriate pay code

andgo computer notifications graphic on grey background

Notify

An email notification is sent to management notifying them of the employee absences & requests

andgo people working at desk viewing employee profiles graphic on grey background

Review

Schedulers determine if they need to fill the open shift manually, or automatically via Andgo Smart Call

Review

Key Features

Efficient Communication

Removes need to speak to a scheduler or manager to report an unplanned absence
Efficient Communication

Automatic Updates

Automatically updates your WFM schedule & sends notifications
Automatic Updates

Categorized Requests

Requests are automatically prioritized by urgency & category
Categorized Requests

Union/CBA Compliant

Transform complex scheduling processes into highly configured, auditable workflows in compliance with union rules/CBAs
Union/CBA Compliant

Maximum Flexibility

Employees pick up the shifts they want, when they want, how they want, and even apply automatically for future shifts
Maximum Flexibility

Service Excellence

Andgo goes beyond just transactions. We are vested in our customers' success and take a collaborative approach to both change management and meeting & exceeding KPIs
Service Excellence
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Curious about how Andgo could help save your manufacturing operations time and money?

We’d love to learn more about your challenges and give you a virtual tour!