Andgo’s Annual Vacation Improves the Employee Experience.

Gone are the days of the endless paperwork associated with annual vacation. Not only have we found a way to alleviate the back and forth headache and hours spent shuffling requests for vacation, we’re keeping it green as well!

The Annual Vacation Bidding module is a seamless extension of the Andgo platform. Organizations are able to facilitate their entire annual vacation process online. Our quota-based system ensures you have the staff you need when you need them. It helps reduce payouts from unused vacation hours. This is all done while eliminating feedback cycles and reducing processing time.

The Annual Vacation module is customized to meet the needs of the organization, with as many or as little approval rounds required. The smart processing dashboard recommends optimal approvals and keeps staff in the loop with real-time updates. Employees receive instant insight into the likelihood of their vacation requests being approved before submitting. Once they submit their request, they can track the status of their requests as the rounds progress.

Employees receive notifications in the event their vacation requests are no longer valid (due to employees with more seniority selecting the same dates). This gives them a chance to update their requests before the round closes. This transparency reduces the feedback cycle and creates trust, which leads to higher stakeholder satisfaction. Also, the streamlined processing provides Managers and Scheduling Staff with substantial time savings.

Annual Vacation Highlights

In 2019, two organizations used the new module and saw significant efficiencies over their one-month vacation booking periods.

  • 13,500 employees participated
  • 37,000 vacation requests received
  • 1,600,000 vacation hours booked
  • 84% of top requests approved

An Andgo partner who used to manually process annual vacation found the paper-driven process to be incredibly labour intensive. The approvers would lock themselves away for weeks and work through all the submissions to ensure they awarded vacation in the proper order. Since partnering with Andgo, the approval process has been streamlined and it now takes hours, rather than weeks to complete. Andgo was able to reduce the costs of administering annual vacation while increasing employee satisfaction!

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More about Andgo

Andgo Smart Absence Management was developed specifically for complex scheduling environments. By working with Andgo, you get the benefits of working with a knowledgeable and experienced team familiar with complex scheduling processes, procedures, and requirements.

Andgo’s Smart Absence Management system has created immense value for each of our clients through the automation of complex scheduling workflows. At Andgo we understand no two organizations are the same. With this in mind, we have designed our system to accommodate the unique requirements and use cases of your organization.

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What back to school means for shift workers

It’s that time of year again. The weather is cooling off, the leaves are starting to change, and our little ones are returning to the schoolyard. The major difference this year? COVID-19. For many the return to school is often anticipated and exciting, however this year there’s an air of unease. Return to school protocols are constantly evolving with the changing landscape of regional COVID-19 cases, and parents are left wondering what it means for them and their families.

For many workers, especially shift workers, there’s an unease about what the protocols are for working with sick children. According to the Center for Disease Control and Prevention (CDC), while the positive cases of children have remained low, they are not exempt from contracting COVID-19. Schools, therefore, needed to consider this when creating safety regulations. Many schools have enforced strict policies requiring students to remain at home for 14 days (and until their symptoms have disappeared) if they show any signs of COVID-19

So, what does this mean for parents?

Some employers and workplaces are fortunate enough to enable their employees to work remotely. However, that isn’t the case for everyone. Hospitals and other shift-work employers need to ensure they are properly staffed to serve their patients and customers. These organizations can’t function without employees physically in the workplace. Employers need to adopt strategies to keep their employees informed and their shifts filled.

With the strict ‘stay home’ regulations in place at schools, there is a greater risk of an increased number of employees calling in sick or taking personal days to look after their children. Employers need to have an efficient system in place to fill those shifts. 

What happens if an employee or their child test positive for COVID-19? 

The CDC encourages employers to implement contact tracing to help prevent the spread of the disease. This is another issue employers must prepare for. They need to have smart systems in place to properly trace employee contacts as well as notify their employees of potential infection rates.

In order to ensure a safe and healthy workforce, employers need to adopt strategies and methods to communicate with their staff and fill required shifts. Keeping staff up-to-date on COVID-specific issues and contact tracing information is important. This will help to assure employees and let them know their employer values their safety. In order to keep production running smoothly, and patients properly cared for, shifts need to be filled with healthy employees. 

While returning to school is a little more complicated this year, there are solutions employers can put in place to keep their workforce strong and healthy. Adopting strategies for contact tracing and effective communications with employees are two ways employers can maintain support, safety, and productivity in the workplace.

 


How Andgo can help

Our smart absence management software was designed for complex scheduling environments. Broadcast allows customers to easily communicate one-time alerts, bulletins, and/or instructions to employees.  This keeps employees up-to-date on what’s happening in the workplace. Smart Call automates the communication of available immediate need shifts to eligible employees, streamlining the shift-filling process. Quick Dial is an Interactive Voice Response (IVR) system that optimizes the way scheduling departments receive, direct, and process incoming phone calls.

Read more about how Andgo’s absence management solutions can help your organization during COVID.

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Want to see how Andgo can help your organization? Contact us for more information.

Improve employee engagement and mental health through enabling meaningful work

Automation and the use of AI to streamline and innovate scheduling practices not only create operational savings, but it also gives valuable time back to scheduling staff which can be used toward more meaningful work. In working closely with our Healthcare customers, we understand the demands on scheduling staff, and what aspects of the jobs and tasks associated with scheduling prove to be most challenging. 

The following outlines some of these challenges and showcases how Andgo’s solutions can help.

Avoid burnout due to repetitive manual tasks

Employee burnout is becoming more and more common amongst all types of organizations. Within the scheduling environment, burnout tends to occur when scheduling staff is overburdened with tasks, especially when they are remedial in nature. 

Andgo can help reduce scheduling staff burnout by automating a large number of remedial, often mundane, and manual workflows. This allows for scheduling staff to focus on more meaningful,  thoughtful tasks that create value.

Reduce stress

Healthcare scheduling can be a very stressful occupation. Stress factors related to scheduling usually stem from an overwhelming workload which can have far-reaching effects throughout the organization. When shifts are not filled, departments are not fully or appropriately staffed. This means that patients might not get the care that they require. The consequences of errors or missed workflows can be critical, which can cause a lot of stress for all healthcare workers.

Andgo’s ability to automate the absence management and employee communication process from end-to-end significantly reduces time-consuming jobs and tasks. This saves scheduling staff time and allows them to continuously add value.

Eliminate employee boredom and associated negative effects

Boredom in the workplace is often prevalent but rarely discussed. Causes of boredom in the workplace can result from having to perform repeated and remedial work, not finding meaning in tasks performed, and feeling burdened by work volumes. The consequences of workplace boredom are increases in workplace accidents and errors, depression, anxiety, and disconnection between the employee and the organization.

Andgo can help reduce workplace boredom in the following ways:

  • Automating workflows, eliminating a large number of remedial tasks and providing a clear and comprehensive processing dashboard for scheduling staff
  • Workflows can be customized to provide job differentiation rules allowing for employees to benefit from more variety in their shift work (ex. Inter-departmental shift variability)

Andgo’s solution to enable meaningful work

Andgo’s personalized dashboards allow employees to book shifts ahead of time. This reduces the number of days they submit for on-call or short-call shifts and reducing some of the associated risks.

Andgo’s Smart Absence Management system can help your organization improve employee engagement and mental health. Our solutions will help your employees avoid burnout due to repetitive tasks. Employees will experience less stress and boredom, and fewer negative side effects due to on-call and short-call shift scheduling.

Contact us to find out how our solutions can help your workforce management.

Expansions for the Saskatchewan Health Authority

Building off their earlier expansion of Andgo services and in response to the COVID-19 pandemic, the Saskatchewan Health Authority (SHA) was looking to expand the new provincial response site to include filling open shifts related to COVID-19. The pandemic hit in the middle of shifting from a regional technology system to a system that encompasses the entire province. In the weeks since COVID reached the province, Andgo has been working on expansions for the Saskatchewan Health Authority to enable their entire workforce and users to access unfilled shifts and schedule information related to COVID-19.

Expansions for the Saskatchewan Health Authority

The SHA requires a single site to manage and find placements for all COVID-19 related shifts for their entire workforce. This expansion includes providing online schedules related to COVID-19, and enabling all users to bid on open shifts online. This site is a response to COVID-19 shifts that need to be filled after the regions have attempted to fill them. They also need to accommodate filling shifts for physicians and volunteers.  

Increase in Users

The SHA has increased its users of Andgo’s software from 15,000 to 90,000 in a matter of weeks. The original scheduling database did not include physicians prior to this pandemic. It was discovered early on that this had to change, and Physicians had to be included in the process. A newer development is volunteers. Volunteers are needed due to the higher demand for health care workers due to COVID-19. Overall, Physicians and volunteers were added to the pool of provincial healthcare workers so they can mobilize their workforce to tackle the new high and in-demand needs to help in managing COVID-19.

Adding all physicians, volunteers, and the entire province-wide workforce increases the active users on the site to 90,000 in a given moment. This is a huge increase from the 15,000 users prior to COVID-19.

Visibility of open COVID-19 shifts

The SHA needs COVID related open shifts to be visible to their entire workforce. It’s important for all registered SHA users to be able to view and select all COVID related open shifts online. This new update will allow Scheduling Staff to upload the open shifts every five minutes for users to view and select. This enables them to stay on top of possible shortages due to the COVID-19 pandemic.

Viewing schedules for COVID-19 shifts

Another update to the system is enabling all users to see their schedules for COVID-19 related shifts. Schedules are often changing from day to day in the healthcare industry, especially during this pandemic. All users registered with the SHA, including, physicians and volunteers, will be able to view their up-to-date COVID-19 shifts online.


We’re here to help

Check out our COVID updates for information on how we can help you throughout this time.

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