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Filling Shifts – What’s the cost?

As Scheduling for many industries is an expensive and time-consuming operational task. Filling shifts with the right team member and ensuring every shift is filled can be a significant burden on the organization. Add in the complexities of collective bargaining agreements and shift filling becomes even more complex. Layer in a 24/7 operation and you […]

Managing Incoming Calls

Effectively managing incoming calls is a very important process. Information needs to be recorded properly, forwarded to the right people and then followed up on in a timely fashion. Now do it thousands of times each day with hundreds of possible call routes. The ability to efficiently navigate this process becomes quite challenging and nerve-wracking.   […]

How Andgo Smart Call Automates Call Outs

Before reading this article check out the informative article:  ‘Automating the Call Out Process’   Using data and programming logic, Andgo Smart Call automates and facilitates the process of finding the right employee to cover a shift when a member of the team calls in sick. Based on a configurable rules engine (skill-set, seniority, status availability, […]

Automating the Call Out Process

What do you do when a member of your team calls in sick?  Pull up the shift details, create the call list and start dialling numbers hoping to find an employee willing to work?    This current scheduling practice of manually communicating available shifts to employees is both inefficient and resource intensive. Manually calling employees on […]