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Feature update: Annual Vacation Enhancements

Andgo is excited to announce the release of some exciting new enhancements to our Annual Vacation module. These enhancements will fine-tune functionality and provide enhanced overall usability and navigability.  New Admin Tools A key portion of the enhancements we tackled this year focused on providing organizations more autonomy before and during their annual vacation windows. […]

What is IVR?

Interactive Voice Response (IVR) is an automated phone system. It can be customized to meet individual organizational needs. It is a technology that helps guide employees through an interactive menu to ensure they are reaching the department they need. The messages are pre-recorded and prompt employees to use their touch-tone keypad or speak up so […]

Feature Update: Partial Shifts & Calendar

Partial Shifts Andgo is excited to announce the release of a new Partial Shifts feature as part of its Smart Call and Prebooking modules. Currently, employees are only notified of and able to bid on full shifts through these modules. With the introduction of our Partial Shifts feature, customers will be able to optionally allow […]

How Broadcast helps Healthcare Professionals stay informed during COVID-19

The COVID-19 pandemic is forcing organizations on the frontlines to adapt to new challenges. One of these challenges is how they communicate with employees. Clear communication is crucial to ensure employees are receiving up-to-date information, especially in the healthcare sector. This is where we can help. Our Broadcast module helps Healthcare professionals stay informed of […]

Managing Incoming Calls

Effectively managing incoming calls is a very important process. Information needs to be recorded properly, forwarded to the right people and then followed up on in a timely fashion. Now do it thousands of times each day with hundreds of possible call routes. The ability to efficiently navigate this process becomes quite challenging and nerve-wracking.   […]