Filter by Category

What is IVR?

Interactive Voice Response (IVR) is an automated phone system. It can be customized to meet individual organizational needs. It is a technology that helps guide employees through an interactive menu to ensure they are reaching the department they need. The messages are pre-recorded and prompt employees to use their touch-tone keypad or speak up so […]

Filling Shifts – What’s the cost?

As Scheduling for many industries is an expensive and time-consuming operational task. Filling shifts with the right team member and ensuring every shift is filled can be a significant burden on the organization. Add in the complexities of collective bargaining agreements and shift filling becomes even more complex. Layer in a 24/7 operation and you […]