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Managing Incoming Calls

Effectively managing incoming calls is a very important process.  Information needs to be recorded properly, forwarded to the right people and then followed up on in a timely fashion. Now do it thousands of times each day with hundreds of possible call routes and the ability to efficiently navigate this process becomes quite challenging and […]

Meaningful Work: What to do with the time savings from Andgo Smart Call?

Healthcare organizations using Andgo Smart Call find themselves with an abundance of Scheduling resources at their disposal. One partner previous to using Andgo Smart Call required 16 Scheduling Staff to fill the 300 unplanned absences that would occur within their organizations each day.  After Andgo Smart Call was implemented, 4 Scheduling Staff were able to […]