Effectively managing incoming calls is a very important process. Information needs to be recorded properly, forwarded to the right people and then followed up on in a timely fashion. Now do it thousands of times each day with hundreds of possible call routes and the ability to efficiently navigate this process becomes quite challenging and […]
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Healthcare organizations using Andgo Smart Call find themselves with an abundance of Scheduling resources at their disposal. One partner previous to using Andgo Smart Call required 16 Scheduling Staff to fill the 300 unplanned absences that would occur within their organizations each day. After Andgo Smart Call was implemented, 4 Scheduling Staff were able to […]
Before reading this article check out the informative article: ‘Automating the Call Out Process’ Using data and programming logic, Andgo Smart Call automates and facilitates the process of finding the right employee to cover a shift when a member of the team calls in sick. Based on a configurable rules engine (skill-set, seniority, status availability, […]
What do you do when a member of your team calls in sick? Pull up the shift details, create the call list and start dialling numbers hoping to find an employee willing to work? This current scheduling practice of manually communicating available shifts to employees is both inefficient and resource intensive. Manually calling employees on […]
According to StatsCan, the industry with the highest rate of employee absenteeism is Healthcare. With Healthcare employees being essential to patient care, these absences need to be filled as quickly as possible. Most Healthcare organization fill these absences the same way: manually calling employees one at a time to see if they want to work. […]
Click to read the full article from The Globe And Mail. Canada has some of the longest waits for medical care in the developed world. Same-day or next-day appointments.
Manual callout processes are time and resource consuming. The manual callout process generally follows these steps: Record absence Build appropriate call-in list Phone first name on call-in list Ask employee if they want to work shift If yes, process stops, if no call next employee Repeat step 4 until an employee says yes Inform department […]